Warranty Terms

BEST SLEEP MATTRESS SYSTEM

Guarantee condition

Guarantee is applicable only, if the mattress is purchased from an authorised Melodreams dealer.
The Guarantee card must be duly filled, stamped and signed by the authorised dealer. The card and the original Invoice must be preserved and produced along with the mattress in case of complaint. Any alteration done by dealer/customer on same does not cover under guarantee.
Guarantee is limited to sagging of the mattress and doesn’t cover fabric damages such as tears, stains, color fading, bleeding, soils or burns.
Guarantee does not include damages resulting from improper usage. Please follow tips given under Do’s and Don’ts section.
Excluded from the guarantee are losses resulting from natural wear and tear, improper maintenance, wrong handling, excessive loading. negligence in use, folding of mattress, unsatisfactory foundation and been repaired without the company’s authorization.
Preferences in comfort level will not be covered.
Mattress is flexible in nature, therefore, tolerance of (+/-) 15mm in length, width or thickness will not be considered as a complaint.
Opening of stitches after 30 days of purchase date (both quilt and tape edge) will not be covered.
Guarantee doesn’t cover depressions of less than 25mm.
In case of pair mattress only sagged mattress will be repaired/replaced.
The time required for replacement is subject to the availability of product.
The guarantee period on a replaced product will be automatically reduced to balance period of the first product.
The transportation cost towards repair/replacement is to be borne by customer. The cost incurred towards complaint attendance is also to be borne by the customer.
The product features, specifications and guarantee terms are subject change without prior notice.
Replacement of only damaged component shall be done la cover/upholstered sheet/bare mattress).
Non-flip mattress will be analysed from top-side only.
Decision of the company regarding the nature of defects and applicability of guarantee/warranty will be final.
Any dispute is subjected to Unnao (U.P.) jurisdiction only
Please Note: Many of today’s top quality mattresses use extra plush foam and fibers to create comfort layers designed to relieve pressure points. Initially when you use your mattress, there may be slight body impressions as the mattress conforms to your body shape. This is normal and, in no way, will it reduce your comfort level

Congratulations on purchasing a Melodreams Mattress!

We would like to congratulate you for choosing Melodreams mattress. At Melodreams, our wide range of mattress are scientifically designed to give your body proper support & comfort for years. Wishing you a sound sleep every right.
Manufacturer’s limited Guarantee / Pro-rata Guarantee
Melodreams mattresses are guaranteed (limited) to be free of defects in materials and workmanship. Guarantee is applicable model wise from the date of purchase and during the balance years, a pro-rated guarantee will be applicable.
We reserve the right to refuse guarantee services for Melodreams products found to be in unsanitary conditions or when the product failure is caused by factor other than defective workmanship or material.
In case the product falls under guarantee period, replacement of the damaged component will be done and in case the product falls under pro- rated guarantee period, a replacement cost will be applicable that will be calculated as follows:

Replacement Cost

Product Price at the time of replacement –

Total Guarantee Period

Purchase Price * Balance Guarantee Period

Best Regards

Period of Guarantee

Melodreams mattresses are guaranteed for upto 25 years | varies model wise from the date of purchase against any defects in materials and workmanship. The guarantee and Pro-Rata period for our range is as follows:

Congratulations on purchasing a Melodreams Mattress!

We would like to congratulate you for choosing Melodreams mattress. At Melodreams, our wide range of mattress are scientifically designed to give your body proper support & comfort for years. Wishing you a sound sleep every right.
Manufacturer’s limited Guarantee / Pro-rata Guarantee
Melodreams mattresses are guaranteed (limited) to be free of defects in materials and workmanship. Guarantee is applicable model wise from the date of purchase and during the balance years, a pro-rated guarantee will be applicable.
We reserve the right to refuse guarantee services for Melodreams products found to be in unsanitary conditions or when the product failure is caused by factor other than defective workmanship or material.
In case the product falls under guarantee period, replacement of the damaged component will be done and in case the product falls under pro- rated guarantee period, a replacement cost will be applicable that will be calculated as follows:

REPLACEMENT COST

Product Price at the time of replacement

Best Regards

Period of Guarantee

Care Instructions for Maximum durability of Melodreams mattress:

DO’S

Do rotate the mattress by changing the head and tail position. Change the sides every 3 months to enhance even usage and avoid permanent body impression.
Always keep your mattress clean, covered and dust free and we recommended using a Melodreams mattress protector.
Use a bed of matching size for your valuable mattress. An over sized or under sized bed might lead to mattress damage and sagging. We do not provide warranty if the size of the bed is inaccurate and is not in a satisfactory condition.
While shifting your mattress location, carry it flat on its side in order to avoid mishandling, which may lead to damages.
Do treat your mattress with care. Sitting on the edges, or keeping heavy objects on it could ruin its shape.
Do give your mattress a little time to ‘air’ after removal from its enclosed packaging.

DONT’S

Do not fold or bend your mattress in any condition as it may get damaged and lead to sagging.
Do not expose your mattress to any kind of heat, direct sun or flames. The mattress is not fire or flame resistant and can catch fire.
Do not place any heavy objects on the mattress and do not ever jump or stand on it as the mattress core might get damaged.
Do not use any detergent powder or any dry cleaning fluid to remove stains. Use dry cloth first and then a damp cloth to remove stains.
Do not drop any water or other liquids on the mattress. In case the mattress gets wet, allow it to dry under a fan thoroughly. before using it again.
Do not use handles for carrying/lifting the mattress, as they are meant only to position the mattress on bed base.
Do not remove the label or the price tag of your mattress. This serves as a means of identification to establish your guarantee rights. Guarantee stands null/void if the price tag is removed/tampered/torn from the mattress.

The right way to turn your mattress:

Ensure your mattress is flat. Only the push the opposite corners

Position your mattress in such a way that it overlaps the sides of the bed

Lift the mattress vertically as shown

Now place it gently towards the head of the bed

Push ‘C’ and ‘D’ corners in anti clockwise position as shown , to position it properly.

Turn the mattress every three months as shown above for a long and stress free experience.